Stories by Sophie Maerowitz

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5 Tactics Brands Can Learn From Delta’s Customer Support on Twitter

May 14th, 2018 by

Communicators shouldn’t underestimate the power of one-on-one customer support on Twitter to win praise for your brand. Delta Air Lines is a proven leader in the Twitter customer support space, so to aid brand communicators seeking to upgrade their one-on-one customer service, iSocialFanz CEO Brian Fanzo and PR News took a look at five of Delta’s white-glove customer support tactics.

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Facebook’s Reorg: 3 New Divisions and Their Communications Takeaways

May 10th, 2018 by

For the first time in its 15 years of operation, Facebook has announced a major overhaul of its corporate structure, shifting leadership of several areas to form three new divisions. Here’s a breakdown of each new division’s primary function and leadership, and their potential implications for professional communicators.

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7 Communicators’ Takes on Facebook’s F8 Announcements

May 3rd, 2018 by

At its annual F8 Facebook Developers Conference, Facebook announced a number of new features and products, including Instagram group video, more privacy and anti-bullying precautions, language translation for Messenger and—perhaps most buzzed-about—a new online dating service. We asked seven social media experts to give us their impressions of what’s coming next from Facebook.

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3 Life Hacks for Social Media Teams of One

April 30th, 2018 by

Most organizations are short on time, money and headcount when it comes to social media. So, when juggling multiple handles, channels and campaigns, it’s paramount that communicators manage their resources effectively and efficiently. Here are three time-saving tips for those working on social media solo.

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4 Tactics for Increasing Attendance at Local Events

April 26th, 2018 by

Promoting an event in 2018 is a tough gig, especially at this time of year. Summer vacations are around the corner and it’s hard to compete with Coachella or a night of binge-watching “The Handmaid’s Tale.” Luckily, there are some tactics that will grab your potential attendees’ attention and help ensure they show up on the big day. Here are four tips for upping RSVPs for your next event.

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5 Ways Brands Can Strengthen Visual Identity on Instagram

April 25th, 2018 by

Does your brand’s Instagram channel stand out among the other 25 million business profiles on the platform? If not, it could be because your feed and profile don’t embrace a strong visual identity.

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Snapchat Ties Bottom Line to Ad Spend With Shoppable Lenses

April 19th, 2018 by

Snapchat has announced a new feature, Shoppable Lenses, that aims to win brands’ advertising dollars by trading “soft” metrics like opens and impressions for clickthroughs, conversions and calls to action that can be tied directly to sales. The feature, which uses Snapchat’s AR lenses and allows users to virtually try a new product, could be a game changer for B2C brands, while acting as a proof-of-concept for companies wary of the platform.

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4 Ways to Be Smarter About PR Measurement

April 12th, 2018 by

There’s no question that measuring the value of PR is one a communicator’s biggest challenges. Whether you’re charged with handling your brand’s media relations, social media campaigns or both, a pointed question from the C-suite lingers: “How does this tie to our bottom line?”

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The Zuckerberg Factor: 3 Reasons Why U.S. Brands Now Fear GDPR

April 10th, 2018 by

As Mark Zuckerberg testifies before Congress, speculation is swirling as to whether Facebook will integrate portions of the European General Data Protection Regulation (GDPR) into preventive measures it’s taking against future data leaks and election meddling. Brands operating solely in the U.S. now have strong reasons to fear (and begin preparing for) GDPR.

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Snapchat Adds Group Video Chat, Allows Tagging

April 3rd, 2018 by

Snapchat has released two new features, one that allows users to video chat with up to 16 friends and another that provides the option to tag users in Stories. While Instagram already offers the latter feature, Snapchat has beat its chief rival to the video chat space…at least for now. One thing’s for sure: This arms race is far from over.