Stories by Steve Goldstein

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Celebrity Endorsement Fumble: Dannon Backs Away From Cam Newton

October 5th, 2017 by

Back in January 2015, it seemed like such sweet pairing: Dannon and NFL quarterback Cam Newton. Dannon had just made a deal to be the official yogurt of the NFL, and made a side deal with Newton, who would serve as the lead pitchman for Dannon’s new Oikos Triple Zero. What could possibly go wrong? Brands make deals with celebrities and influencers all the time, and we all know that once a deal is signed, the celebrity or influencer will be super, super careful not to do or say anything that might reflect badly on the brand.

Double Trouble: Twitter Shakes Up Its Brand Identity

September 27th, 2017 by

Unlike Amazon, which began as an online bookstore and moved beyond that singular identity to become an online store for anything you could possibly want to buy—as well as a search engine and entertainment content producer—Twitter has stuck to its initial identity. Being just one thing is dangerous in a marketplace that keeps getting reshaped by advances in technology and changes in consumer habits.

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Avoid ‘Brothel Metrics’ and Provide Insights Instead: So Sayeth PR News’ Measurement Hall of Famers

September 21st, 2017 by

Four of the people who’ve helped engineer the momentum toward research- and insights-based PR joined PR News on Thursday, Sept. 21, for a Twitter chat as part of AMEC’s annual Measurement Month. This was the fourth consecutive year PR News and AMEC have organized a Twitter chat featuring members of PR News’ Measurement Hall of Fame.

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Airlines Get the Message Out About Capped Pricing and Cancellation Fees as Irma Approaches Florida

September 7th, 2017 by

Brands have to be extremely sensitive about how they show support in times of crisis. It’s all too easy to come across as crass and opportunistic, despite the best of intentions. Airlines, though, are in a unique position when a natural disaster strikes. They can take real, life-changing action.

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ALS Association, American Greetings & MullenLowe, Bayer, Home Depot, Lustgarten Foundation and Taco Bell to Be Inducted in PR News’ Platinum Hall of Fame

August 25th, 2017 by

This is the eighth year PR News is including the Hall of Fame as part its PR News’ Platinum PR Awards. For the Hall of Fame, PR News’ editors select communications campaigns or initiatives that will likely be remembered for years to come because of their originality and unexpectedly large impact beyond their intended audiences.

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The CEO Is the Message on Trump and Charlottesville

August 16th, 2017 by

We all knew that eventually brands and, in particular, CEOs, would reach a point where they would have to react publicly to a statement or action taken by an unfiltered president who is supremely skilled at lashing out at critics. Senior communications pros, take notice: Your CEO needs you.

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Agency Elite Award Winners and Honorable Mentions to Be Celebrated in NYC on Sept. 14

August 9th, 2017 by

PR News will announce the winners of its 2017 Agency Elite Awards at the annual Platinum PR & Agency Elite Awards luncheon at New York’s Grand Hyatt on Sept. 14, 2017. The Agency Elite Awards benchmark excellence in PR agencies’ key practice areas, from advocacy, crisis communications and social media to internal communications, media relations and reputation management.

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Delta Drops the Usual Customer Care Persona on Twitter—and Coulter Tweets On

July 18th, 2017 by

Delta Air Lines jettisoned the bland, cheery persona employed typically by social customer care representatives in favor of stoic sarcasm in two now-notorious Twitter replies to author and political commentator Ann Coulter. Execs may have felt like heroes for an hour or two—now they just have to deal with the full-on conflict.

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2 Likely Reasons Why You Work in Communications

July 13th, 2017 by

If you’re knee-deep in an all-consuming career, you probably don’t take much time out to ask yourself how and why you got there. A little navel-gazing can go a long way, though. Paychecks aside, asking yourself why you’re in a particular line of work can put you back in touch with your original inspiration, your core ambitions and your native talents.

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United We Stand, Divided We Become a Trending News Story

July 6th, 2017 by

Stockholders might literally own a brand, but employees—from the C-suite to the customer-service level—are the brand. This sense of unity and shared responsibility needs to be communicated up and down the line, over and over again. At the very least, basic kindness will take root in an organization—not a bad trait to have while the world hungers for the next trending story.