Stories by Steve Goldstein

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Agency Elite Award Winners and Honorable Mentions to Be Celebrated in NYC on Sept. 14

August 9th, 2017 by

PR News will announce the winners of its 2017 Agency Elite Awards at the annual Platinum PR & Agency Elite Awards luncheon at New York’s Grand Hyatt on Sept. 14, 2017. The Agency Elite Awards benchmark excellence in PR agencies’ key practice areas, from advocacy, crisis communications and social media to internal communications, media relations and reputation management.

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Delta Drops the Usual Customer Care Persona on Twitter—and Coulter Tweets On

July 18th, 2017 by

Delta Air Lines jettisoned the bland, cheery persona employed typically by social customer care representatives in favor of stoic sarcasm in two now-notorious Twitter replies to author and political commentator Ann Coulter. Execs may have felt like heroes for an hour or two—now they just have to deal with the full-on conflict.

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2 Likely Reasons Why You Work in Communications

July 13th, 2017 by

If you’re knee-deep in an all-consuming career, you probably don’t take much time out to ask yourself how and why you got there. A little navel-gazing can go a long way, though. Paychecks aside, asking yourself why you’re in a particular line of work can put you back in touch with your original inspiration, your core ambitions and your native talents.

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United We Stand, Divided We Become a Trending News Story

July 6th, 2017 by

Stockholders might literally own a brand, but employees—from the C-suite to the customer-service level—are the brand. This sense of unity and shared responsibility needs to be communicated up and down the line, over and over again. At the very least, basic kindness will take root in an organization—not a bad trait to have while the world hungers for the next trending story.

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Trump’s ‘Morning Joe’ Tweets: Apotheosis of a Communications Strategy

June 30th, 2017 by

Looked at clinically, we know that the president’s communications skills can’t help but influence the tone of civic discourse online and, to a lesser degree, in person. Individuals and organizations must swim in, navigate and adapt to these incivil waters.

Trump’s ‘Morning Joe’ Tweets: Apotheosis of a Communications Strategy

June 30th, 2017 by

President Trump’s June 29 tweets about “Morning Joe” hosts Mika Brzezinski and Joe Scarborough have generated plenty of outrage in the professional media, on social channels and in home kitchens across the land. In his tweets, the president, fed up with the MSNBC morning news show’s critical coverage of his administration, went easy on Scarborough… Continued

The post Trump’s ‘Morning Joe’ Tweets: Apotheosis of a Communications Strategy appeared first on PR News Blog.

Trump’s ‘Morning Joe’ Tweets: Apotheosis of a Communications Strategy

June 30th, 2017 by

President Trump’s June 29 tweets about “Morning Joe” hosts Mika Brzezinski and Joe Scarborough have generated plenty of outrage in the professional media, on social channels and in home kitchens across the land. In his tweets, the president, fed up with the MSNBC morning news show’s critical coverage of his administration, went easy on Scarborough… Continued

The post Trump’s ‘Morning Joe’ Tweets: Apotheosis of a Communications Strategy appeared first on PR News Blog.

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7 Rules to Visualize Data Insights With Impact

June 22nd, 2017 by

“We know data visualization is important, but that doesn’t mean it’s easy,” said Kevin Hartman, head of analytics, consumer, government and entertainment for Google, at PR News’ Visual Storytelling Boot Camp in Chicago. “You have to keep your storyline simple and readable,” said co-presenter Carolyn Barth. “And you have to know your audience and think about what’s practical for them.”

PR News' Game Changer

50 Game-Changers of PR

June 6th, 2017 by

The PR pro of 2000 had to master media relations, crisis communications, internal communications, media training and change management. The brand communicator of 2017 very likely must master those same areas, as well as social media, data and analytics, visual storytelling, influencer marketing, SEO, content marketing and even advertising. This expansion of PR has been driven by technology, of course, but also by the communicators themselves, each of whom must be a jack of all trades and master of all.

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3 Takeaways From a PR Pro on the Receiving End of Media Pitches

May 30th, 2017 by

Before you hit send, go back and visualize the recipient for a couple of seconds. Are they at the desk when it comes in? Will they read it from their phone while on the road? In other words, have you written something that will cause them to open it and/or something that stands out from the 90 other emails waiting on them?