Stories by Seth Arenstein

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Why Most People Abandon Online Forms and How Communicators Can Increase Response

May 1st, 2018 by

Doing research via online surveys often is a critical part of a PR campaign. More than that, online surveys and forms are important vehicles for brands to learn about their customers. Getting people to return them, though, can be difficult, a survey about surveys shows.

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How Southwest Advises Its CEO on Which Social and Political Issues to Address Publicly

April 17th, 2018 by

Should your brand and CEO address a social or political issue? How about one that on its face seems to have little to do with your company? Last week during an IPR conference in Washington, D.C., Southwest Airlines’ CCO Linda Rutherford discussed a mechanism the carrier uses to advise its CEO about the social and political topics he should engage with.

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Beauty Sector Tops B2C Consumer Engagement in Q1’18; Content Off 13%

April 17th, 2018 by

The social trends of 2017 seem to continue into 2018. In our first look at U.S. B2C brands for 2018 we see companies generally posting fewer pieces of content, but gaining consumer engagement. The data provided to us exclusively by Shareablee shows beauty and fashion brands dominating the first quarter of 2018 in terms of consumer engagement with social posts on Facebook, Twitter and Instagram.

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Knowing Your Audience Now Involves Using Data to Understand Its Rhythms

April 17th, 2018 by

Knowing your audience may be the first rule of communications and marketing. Part of that knowledge is understanding the type of messages your audience craves. A new study from Bain & Company collaborating with Google argues the best companies have added timing to their knowledge base. Using technology and measuring their results, they find the best time(s) to send messages to customers.

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Mark Zuckerberg Offers a PR Lesson on Capitol Hill

April 11th, 2018 by

The key to Mark Zuckerberg’s fine April 10 performance before a Senate committee on Capitol Hill, which resulted in his becoming billions richer when Wall Street approved of what it heard, is something so basic it often is glossed over in PR training courses. While Zuckerberg’s vast resources no doubt helped his preparation, any PR pro can avail herself/himself of many of the same tips and tactics his handlers used.

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Restaurants’ Fewer Social Posts Cut Consumer Engagement; Starbucks Posts 60% More Videos

April 10th, 2018 by

In our examination of the Restaurant sector, with Shareablee data provided to us exclusively, we find fewer pieces of content posted in 2017 resulting in a reduction in consumer engagement with the industry. This is a trend buster in that nearly all the industries we’ve seen have reduced content and gained consumer engagement.

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The Week in PR

April 10th, 2018 by

Our weekly roundup of news, trends and personnel announcements in marketing and communications. This week we feature stories about Mark Zuckerberg’s cross-country trip, Fox News Channel’s vacation policy and the turning of a Page.

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What Communicators Can Learn From New Study Looking at How Fake News Influences Voters

April 10th, 2018 by

There is a slew of caveats in a new study about fake news and its influence on the 2016 U.S. presidential election from three academics at Ohio State University. While it is incorrect to deduce fake news won the election for President Trump, the paper argues fake news influenced many members of one important group and they made a difference in a close election. Imagine what fake claims about your product or a competitor’s product could do to your business.

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PR Leaders’ Roundtable: How to Create a Culture of Inclusion and Communicate Successes

April 10th, 2018 by

A memo from Nike’s HR chief admitted the company has failed to promote enough women and people of color to VP offices and above. This prompted us to assemble a roundtable of communicators to discuss inclusion, diversity and communicators’ role in building a culture of inclusion.

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New Job at Google for duBrowa, CMO Mendenhall Leaves IBM and AMEC Seeks New CEO

April 10th, 2018 by

As we went to press Tuesday a slew of top-flight communications and marketing positions changed hands. The biggest was the move of Salesforce’s CCO Corey duBrowa to Google.