Author Archives: Katie Paine

Image Patrol: Target Is Anything But On, While PG&E Connects With Post-Explosion Relief Fund and Twitter Outreach

For Target, saying sorry for a donation to an anti-gay politician simply wasn’t enough; PG&E, however, did enough and more after its gas line explosion in the Bay Area. | MORE »

Posted in Crisis Management, How To, Media Relations, Subscription Content | 1 Comment

CEO Reputation, Response Weigh Heavily in BP and Massey Crises

No matter how well rehearsed your crisis communications plan is, success in any crisis is still dependent on your “communicator in chief,” otherwise known as the CEO. | MORE »

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Image Patrol: Toyota and Royal Caribbean: To Act Or Not to Act Is the Only Question

The recent crises faced by Toyota and Royal Caribbean provide interesting fodder for Image Patrol. One acted, one didn’t and their respective customers responded with their pockets accordingly. | MORE »

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PR in the Unfriendly Skies: Pinnacle Air vs. Air France

As someone who flies far more frequently than most, the recent spate of airline disasters has, needless to say, captured my attention. Within days of both the Air France disaster and the Colgan Air crash … | MORE »

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PR in the Unfriendly Skies: Pinnacle Air vs. Air France

As someone who flies far more frequently than most, the recent spate of airline disasters has, needless to say, captured my attention. Within days of both the Air France disaster and the Colgan Air crash … | MORE »

Posted in Subscription Content | Comments Off