Author Archives: Jason Falls and Erick Deckers

PR and Customer Service: Every Customer Counts, Especially the Angry Ones

Posted on 09/26/2011 by Jason Falls and Erick Deckers

For good or for bad, the old adage that "the customer is always right" still rings true today. But in the age of social media, PR pros must pick their battles with customers wisely. | MORE »

Posted in Digital PR, Featured, Free Content, Social Media | Comments Off

PR and Customer Service: Every Customer Counts, Especially the Angry Ones

Posted on 09/26/2011 by Jason Falls and Erick Deckers

For good or for bad, the old adage that "the customer is always right" still rings true today. But in the age of social media, PR pros must pick their battles with customers wisely. | MORE »

Posted in Digital PR, Featured, Subscription Content | Comments Off