Stories by Brad Ross

crisis

H.O.T. Tip: How Toronto’s Transit System Uses Heat to Own Crises

April 17th, 2017 by

Businesses must comply with laws and regulations that demand protective measures for the safety of workers and the public; smart businesses go the extra mile to quickly right customer service wrongs before they become embarrassing public issues; and as sensible, informed adults, we take steps to protect ourselves and those around us, such as ensuring our children are vaccinated.