Author Archives: Bill Miltenberg

For the PR Field, the Post-’Client’ Era Hasn’t Begun Just Yet

56% of respondents disagreed that PR marketing agencies would benefit by eliminating the term "client" from their vernacular. | MORE »

Posted in Digital PR, Featured, Free Content, Research, Water Cooler | 1 Comment

Instagram Solidifies Its Web Presence With Full Photo Streams

The popular mobile photo sharing app gives PR pros and communications execs full access to the community’s stream of mobile photos on the Web. | MORE »

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Crisis Lessons Between a 30 Rock and a Hard Place

Stephanie Scott, social media specialist for American airlines, provides four lessons learned from the Alec Baldwin Words With Friends tweeting incident. | MORE »

Posted in Digital PR, Featured, Free Content, Media Relations | 2 Comments

The Quick Lowdown on PR Measurement From Hall-of-Famer Don Stacks

Don Stacks, director of the public relations program at the University of Miami’s School of Communication, still likes to correct the thinking that PR can’t be measured. | MORE »

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Reduction in Postal Delivery May Have a Big Impact on Your PR Efforts   

With the USPS killing off Saturday deliver of first-class mail, questions abound for its communications strategy, and how PR pros will be affected by the change. | MORE »

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7 Media Relations Tips for Joe Flacco and Co. While on the Super Bowl Circuit

Joe Flacco may have won the Super Bowl MVP award, but the onus is on his surrounding PR staff to make his procession of media interviews pop. | MORE »

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CaseStudy: Tweets On a Plane: American Airlines Flies High with Masterful Response to Alec Baldwin’s ‘Words’ Rant

When the "30 Rock" actor tweeted his displeasure with AA’s flight attendants, the airlines followed its crisis response plan to the letter—with a few exceptions. | MORE »

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Post-Recession Business Meetings Trending Shorter and Smaller

As the economy recovers, businesses still value face-to-face meetings, but they are minding their expenses in terms of the meeting duration and the number of attendees. | MORE »

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Papa John’s PR Firm Empowers Bloggers by Correcting Them

Crisis PR firm Sitrick and Co. targeted bloggers to correct or remove their posts about Papa John’s CEO, a classic PR tactic applied to a new form of media. | MORE »

Posted in Digital PR, Featured, Free Content, Media Relations, Water Cooler | 5 Comments

Case Study: Facebook Enables Technology Company to Overcome Fragmented, Top-Down Internal Communications

When Diversified Information Technologies had trouble with internal communications, it turned to Facebook. Guess what: The social network has replaced the company’s intranet as the internal platform of choice. | MORE »

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