Airport PR Helps Wary Travelers Cope

Ken Capps serves as vice president of public affairs at Dallas-Ft. Worth International Airport, the third-busiest airport in the world. Sept. 11 was the last day of status quo
operations at airports nationwide - and Capps' first day on the job. He spoke with PR NEWS about his unique initiation and how proactive crisis management has helped travelers and
employees alike since the terrorist attacks.