Subscription Content Account Whisperer: Keeping the Client Satisfied 05/31/2010 By Dan Simon Effective client relationship management is the most crucial and yet often the most elusive aspect of PR agency life. To continue reading this article, please log in or become a PR News subscriber. PR News Exclusive Content Subscription Required Subscribers: Log In Remember Me Forgot Your Password? New Users: Subscribe This content is accessible to PR News subscribers only. Not a PR News subscriber? Become one today and get access to great content in every issue, plus archives and special reports. Subscribe Now or Go To order by phone or email, please contact the Client Services department at 888-707-5814; firstname.lastname@example.org.