Certainly our role here at PR NEWS is to cover the industry, not to act as a regulatory body. Nevertheless, we can't resist the temptation to play PR police this week,
after this reporter's experience on a recent United Airlines flight from LA to DC. Among the excuses offered to passengers in the course of a 90-minute delay after boarding: 1.
Routine paperwork had to be finished (according to the pilot); 2. The plane was awaiting a shift change (the pilot's second attempt); 3. A maintenance crew was fixing an
acoustical seal on the plane's left engine (ok, the truth comes out).